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Collecting a log using the Console

Last Updated: Dec 01, 2017 12:39PM GMT
This article explains how to collect a log using the Console. A log is useful when something goes wrong with an application — for example, it stops responding or something disappears — but it doesn't quit unexpectedly.


Step 1
Quit Pixelmator Pro.

If Pixelmator Pro is open, quit the application. To do that, choose Pixelmator Pro > Quick Pixelmator Pro from the menu bar at the top of your screen.




Step 2
Open Spotlight.

To open Spotlight, click the magnifying glass icon in the upper-right corner of the menu bar, or press Command-Space from any app.‚Äč




Step 3
Find the Console.

After opening Spotlight, type the word 'Console' and press the Return key.




Step 4
Open Pixelmator Pro and reproduce the issue.

Once you've opened the Console, open Pixelmator Pro and go through the steps that previously caused the issue to occur.


Step 5
Find Pixelmator Pro logs in the Console.

In the upper-right corner of the Console, type the word 'Pixelmator' into the search field and press the Return key.




Step 6
Select the logs.

Click the first result to select it. Then, choose Edit > Select All, and Edit > Copy.



Step 7
Paste the logs into a text file.

Open the TextEdit app and paste the logs into a text file. Save the file.
 



Step 8
Attach the logs to your response.

Once you have collected and saved the logs to a text file, attach the file to your email to us along with any other relevant information, such as your system specs.
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